Policy and Regulation

Quality of Service Monitoring

Course Code: PO264


Setting and enforcing service quality standards between networks as well as for consumers is a key mandate for regulators. This course provides the techniques used to monitor and enforce quality standards, from network transmission and interconnection to market intelligence gathering. All areas that affect quality of service (QoS) at the access or transmission level are covered in detail.

Key topics

  • Fundamental principles
  • Service areas and quality indicators for fixed and wireless operators
  • Quality requirements for virtual network operators (VNOs)
  • Service level agreements (SLAs)
  • Equipment and market intelligence tools
  • Auditing and reporting
  • Enforcement and compliance mechanisms.

Target audience

Network engineers and technicians as well as regulatory officers responsible for competition and consumer interests.

This course can be organised on request. To receive further information or to request this course to be organised for your organisation, please use the booking form below.

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