Business Development and Management

Telecommunications Business Process Re-engineering

Course Code: BU87


This course provides an overview of the structure of telecommunications businesses in a globalised industry, and effective methods to identify typical symptoms of business process dysfunctions. Discussions focus on the need for business process re-engineering (BPR) and the role of automation, showing participants how to maximise service quality and customer satisfaction by matching process design to customer needs. Participants will be required to construct a model for reengineering a business process.

Key topics

  • Current need for BPR
  • The role of automation
  • Downsizing: increasing productivity through automation and the creation of new jobs
  • Quality improvement and total quality management (TQM)
  • Developing a model for re-engineering a business process.

Target audience

Primarily engineers as well as senior or middle managers who plan to carry out a BPR programme. Anyone who is considering participating in a re-engineering project or likely to be affected by such a project will also benefit from this course.

This course can be organised on request. To receive further information or to request this course to be organised for your organisation, please use the booking form below.

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