CTO | Training

Course Code	6858
Course Title	Consumer Protection
Course Location	South Africa
Course Duration
Course Start Date	04/10/2010
Course End Date	08/10/2010
Member Fee/Non Member Fee	£799/ £1199
Course Status	Confirmed

Course Description
Following topics will be covered during the training programme: • Introduction and review of legislations on consumer protection • Basic Consumer rights and Quality of Service issues in consumer protection • Provisions in Licence conditions for consumer protection • Consumer protection: Competition and regulations and review of some of the regulatory approaches on consumer protection- international experience. • Role of Telecom Regulator: institutional framework for consumer protection in competitive telecom market and measures to protect consumers in case of monopoly, duopoly and market dominance. • Issues and Challenges on consumer protection in future convergence and Next Generation Network(NGN) services scenario • Development and capacity building of consumer advocacy groups, consumer advisory councils for consumer protection • Regulatory approach for industry self regulation through code of practice in handling consumer complaints and consumer forum • Consumer education and information
Target Group


Objectives
• To have a deeper understanding of consumer protection issue • To understand regulatory measures required to be taken by telecom regulators and policy makers • To understand consumer protection legislations, regulations • To know the development of consumer advocacy • To learn basic consumer rights and consumer education programmes within an ICT services environment.

Outcomes
The participants on successful completion of training programme will able to: • understand the need and importance of various policy and regulatory measures on consumer protection for the consumers of telecom services in competitive environment • understand regulatory role and visualise the proper institutional framework for consumer protection and frame regulations/policies for improving the market transparency and system of consumer information • determine the current issues, challenges on consumer protection and analyse the problem of consumers • investigate operational issues in handling consumer complaints • frame and implement the mechanism for development of consumer advocacy groups and undertake capacity building programmes • initiate consumer education and awareness building programmes

Pre-Requisites


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